If you have a 32-bit system, click Save All Information, or if you have a 64-bit system, click Run 64-bit DxDiag.
Type dxdiag into the text box and click OK to open the DirectX diagnostic tool (DxDiag).Then see if any recent driver updates have been released by your computer or video card manufacturer. Select your operating system below and follow the steps to identify which video card you have installed. Manufacturers often release driver updates to keep things running smoothly, so it's important to dowload them when they're available. The video card driver tells the computer how to display images on the screen. Android: General Help for Android Games.iPhone, iPad, iPod: General Help for iPhone and iPad Games.Try downloading the latest video card driver for your system, installing some simple updates, or adjusting your graphics settings.įollow the steps in this article if your game is:Ĭlick a step in the list below for directions:Ĭheck out the help article for your device below: Your computer's current graphics configuration may not be compatible with the game. We will certainly assist you further.Why does my game crash, freeze, or display a blank screen? You can try downloading the game from Microsoft Store again and check: We would also suggest you to perform the steps from this article:įix problems with apps from Microsoft Store If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article toĬreate a local user or administrator account in Windows 10. Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically. Run dialog box, type wsreset.exe, and then select OK. Press the Windows Logo Key + R to open the Are you aware of any changes on the PC prior to this issue?.What is the Version and Build of Windows 10 installed? (Type.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below: We understand your concern as the cooking fever game is crashing at the loading screen. Thank you for writing to Microsoft Community Forums.